Investing in building positive communication skills can

• reduce potential conflicts
• reduce misunderstandings
• improve employee engagement
• improve productivity

Clear and effective communication saves time and money for employers because

• there are fewer misunderstandings about tasks, job roles, etc.
• employers can focus on day-to-day operations
• expectations are clear so employees (including apprentices) are more efficient
• apprentices feel supported and heard, leading to greater retention

Communication isn’t just important for leadership roles. Communication is an essential skill that apprentices must have to succeed in their training and exams.

“Plumbers require good oral communication skills to interact with colleagues, apprentices, supervisors, suppliers, inspectors, clients, and other tradespersons when coordinating work, resolving problems and ensuring safety.” – Red Seal Essential Skills Outline, Plumber (2016)

This section will cover communication strategies that tackle workplace conflict, difficult conversations and inclusivity.