Communication Strategies

Build Communication Skills

There are 2 types of communication: verbal and nonverbal. These include all levels of communication, from thinking to yourself to speaking to others to body language. So, what are some strategies you can use to build positive communication skills?

1) Active listening

Active listening involves your full attention. It’s a skill that can be built with practice. Active listening includes

  • interpreting what is being said
  • reflecting to yourself on the meaning of the message
  • responding to what was said
  • paraphrasing to show that you heard the message and want to make sure you understand

We’ve included an active listening 4 step guide PDF in the resources for this section.

2) Prepare

When you have to communicate with others, whether it’s an apprentice or a customer, take some time to prepare what you are going to say. Going into a conversation with a plan can help you get the message across the right way. Words are powerful - choose them carefully. Be intentional with what you’re saying to minimize misunderstandings or barriers to communication.

3) Seek clarity

After communicating, ask the person or group if they understand or have any questions or concerns. When listening to others, ask questions and seek clarification to reduce misunderstandings.

4) Be aware of your tone

Tone is a form of both verbal and non-verbal communication. Our tone communicates a deeper meaning to what we’re saying. Be aware of your emotions when speaking. Ensure your tone is calm. Even if you’re excited, a louder or more enthusiastic tone can be misunderstood as hostile.

5) Avoid distractions

Be present. Avoid distractions like your cell phone, conversations, or activities happening around you. Show the listener that you’re engaged in the conversation. If you’re distracted, you can miss important pieces of the message. This can have a negative impact on the conversation and even lead to workplace mishaps.

6) Be clear and concise

Stick to the content of your message. If you plan ahead, you should know the important points that you want to discuss. This will help eliminate confusion or distractions from the overall message. Being concise will help the listener understand more clearly.

7) Be aware of your body language

About 55% of communication is non-verbal. It’s important that our body language reflects the message we’re trying to communicate. Non-verbal communication includes, but isn’t limited to

  • physical space
  • time
  • body movements
  • touch
  • paralanguage, or the nonverbal aspects of speech (tone, volume, pauses, etc.)

The right training and coaching can help you and your leadership team

  • develop more effective communication skills
  • lead with empathy
  • improve coaching and mentoring skills
  • build confidence and skills to foster productive teams

Want to learn more about how to be an effective communicator? Check out these free training resources!

4 Techniques to Build Active Listening Skills