An apprentice isn't logging their work hours. They're expected to enter their hours on the computer every day. You’re constantly reminding them, but the problem continues. You've decided to sit down with the apprentice to discuss the issue. Here are some strategies you can use to handle this conflict with your apprentice.

You: I’ve noticed that you aren’t entering your hours into the digital logbook every day. I’ve spoken with you about this a few times but it continues. Can you tell me what’s going on?

Here is where your active listening will come into play. Your apprentice may be nervous. They might not feel comfortable talking about their concerns.

Apprentice: I’m sorry I just… I hate using the computer… I don’t mean to keep forgetting. I am tracking my hours in my notebook but I don’t always input it in the computer…

The problem is becoming clear. To really understand, you’ll have to ask more probing questions. It’s also important to acknowledge that your apprentice is taking steps to make sure their hours are accurate each day.

You: I’m happy to hear you’re keeping track of your exact hours. I’m wondering why you hate using the computer?

You can tell the apprentice is uncomfortable with this question. They’re avoiding eye contact and they’re playing with their hands.

Apprentice: I just have such a hard time using the program. I always have to ask someone for help and I feel like they get annoyed. I don’t know why it’s so hard for me. It makes me nervous so I put it off until it’s too late.

The digital logbook program is old. Consider if the program is the best or only way to log hours.

You have two options.

1. continue using the old program
2. allow the apprentice to track their daily hours manually and enter them digitally at the end of the week

It could also be helpful to provide instructions on how to use the digital logbook next to the computer.

You: Thank you for being honest with me. We can make a compromise. If you keep tracking your hours manually, you can enter them every Friday instead of every day. I’ll also write out step-by-step instructions for how to use the digital logbook. That way you don’t have to ask anyone for help. How does that sound?

The apprentice is thankful to you and agrees to this compromise. They tell you that they didn’t grow up with a computer and haven't had much experience using one.

Taking the time to actively listen and identify the root problem is essential when navigating difficult conversations. Remain calm and patient. Be willing to come up with a compromise if possible. Be sure you’re checking in with the apprentice to gauge how they feel about your proposed solution. Approaching your apprentices with kindness and an open mind can build trust and help your apprentice feel comfortable coming to you with future concerns.

Not every conflict resolution attempt will go this smoothly. Practicing these skills can help, but you may have to adapt as you learn about different personalities.