{"id":881,"date":"2025-12-12T15:33:26","date_gmt":"2025-12-12T15:33:26","guid":{"rendered":"https:\/\/apprenticeshiphub.ca\/project25\/?page_id=881"},"modified":"2025-12-12T15:38:52","modified_gmt":"2025-12-12T15:38:52","slug":"sample-scenario","status":"publish","type":"page","link":"https:\/\/apprenticeshiphub.ca\/project25\/resources\/communication-strategies\/sample-scenario\/","title":{"rendered":"Sample Scenario"},"content":{"rendered":"<div id=\"pl-881\"  class=\"panel-layout\" ><div id=\"pg-881-0\"  class=\"panel-grid panel-has-style\" ><div id=\"sample\" class=\"panel-row-style panel-row-style-for-881-0\" ><div id=\"pgc-881-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-881-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h1 class=\"widget-title\">Sample Scenario<\/h1>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"responsive-video float-right\">\n  <video controls width=\"300\" preload=\"auto\"><source src=\"https:\/\/apprenticeshiphub.ca\/project25\/wp-content\/themes\/suas\/sections\/communication\/HowtoHaveDifficultConvo.mp4\" type=\"video\/mp4\"\/><\/video>\n<\/div>\n<p>An apprentice isn't logging their work hours. They're expected to enter their hours on the computer every day. You\u2019re constantly reminding them, but the problem continues. You've decided to sit down with the apprentice to discuss the issue. Here are some strategies you can use to handle this conflict with your apprentice.<\/p>\n<p><strong>You:<\/strong> I\u2019ve noticed that you aren\u2019t entering your hours into the digital logbook every day. I\u2019ve spoken with you about this a few times but it continues. Can you tell me what\u2019s going on?<\/p>\n<p>Here is where your active listening will come into play. Your apprentice may be nervous. They might not feel comfortable talking about their concerns.<\/p>\n<p><strong>Apprentice:<\/strong> I\u2019m sorry I just\u2026 I hate using the computer\u2026 I don\u2019t mean to keep forgetting. I am tracking my hours in my notebook but I don\u2019t always input it in the computer\u2026<\/p>\n<p>The problem is becoming clear. To really understand, you\u2019ll have to ask more probing questions. It\u2019s also important to acknowledge that your apprentice is taking steps to make sure their hours are accurate each day.<\/p>\n<p><strong>You:<\/strong> I\u2019m happy to hear you\u2019re keeping track of your exact hours. I\u2019m wondering why you hate using the computer?<\/p>\n<p>You can tell the apprentice is uncomfortable with this question. They\u2019re avoiding eye contact and they\u2019re playing with their hands.<\/p>\n<p><strong>Apprentice:<\/strong> I just have such a hard time using the program. I always have to ask someone for help and I feel like they get annoyed. I don\u2019t know why it\u2019s so hard for me. It makes me nervous so I put it off until it\u2019s too late.<\/p>\n<p>The digital logbook program is old. Consider if the program is the best or only way to log hours.<\/p>\n<p>You have two options.<\/p>\n<ol>\n<li>continue using the old program<\/li>\n<li>allow the apprentice to track their daily hours manually and enter them digitally at the end of the week<\/li>\n<\/ol>\n<p>It could also be helpful to provide instructions on how to use the digital logbook next to the computer.<\/p>\n<p><strong>You:<\/strong> Thank you for being honest with me. We can make a compromise. If you keep tracking your hours manually, you can enter them every Friday instead of every day. I\u2019ll also write out step-by-step instructions for how to use the digital logbook. That way you don\u2019t have to ask anyone for help. How does that sound?<\/p>\n<p>The apprentice is thankful to you and agrees to this compromise. They tell you that they didn\u2019t grow up with a computer and haven't had much experience using one.<\/p>\n<p>Taking the time to actively listen and identify the root problem is essential when navigating difficult conversations. Remain calm and patient. Be willing to come up with a compromise if possible. Be sure you\u2019re checking in with the apprentice to gauge how they feel about your proposed solution. Approaching your apprentices with kindness and an open mind can build trust and help your apprentice feel comfortable coming to you with future concerns.<\/p>\n<p>Not every conflict resolution attempt will go this smoothly. Practicing these skills can help, but you may have to adapt as you learn about different personalities.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>An apprentice isn&#8217;t logging their work hours. They&#8217;re expected to enter their hours on the computer every day. You\u2019re constantly reminding them, but the problem continues. You&#8217;ve decided to sit down with the apprentice to discuss the issue. Here are some strategies you can use to handle this conflict with your apprentice. You: I\u2019ve noticed [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":82,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"suas-page.php","meta":{"footnotes":""},"class_list":["post-881","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/apprenticeshiphub.ca\/project25\/wp-json\/wp\/v2\/pages\/881","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apprenticeshiphub.ca\/project25\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/apprenticeshiphub.ca\/project25\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/apprenticeshiphub.ca\/project25\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/apprenticeshiphub.ca\/project25\/wp-json\/wp\/v2\/comments?post=881"}],"version-history":[{"count":2,"href":"https:\/\/apprenticeshiphub.ca\/project25\/wp-json\/wp\/v2\/pages\/881\/revisions"}],"predecessor-version":[{"id":888,"href":"https:\/\/apprenticeshiphub.ca\/project25\/wp-json\/wp\/v2\/pages\/881\/revisions\/888"}],"up":[{"embeddable":true,"href":"https:\/\/apprenticeshiphub.ca\/project25\/wp-json\/wp\/v2\/pages\/82"}],"wp:attachment":[{"href":"https:\/\/apprenticeshiphub.ca\/project25\/wp-json\/wp\/v2\/media?parent=881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}